Returns and Exchanges

You have the right to return or exchange any item within 14 days of receiving your order, ensuring flexibility and satisfaction in your shopping experience.

How to Return or Exchange:

Contact Us: For returns or exchanges, please email us at help@hympalastore.com with your order number and details about the item you wish to return.
Processing Time: Returns are processed within 2-8 business days after we receive the items. Exchanges are initiated immediately upon processing returns.

Please Note:

Shipping Costs: Customers are responsible for return shipping costs. In cases of error on our part, we will cover the return costs to ensure your satisfaction.
Condition of Items: Returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
Shoes: The shoebox is part of the product. Please ship shoes back in an additional box to avoid damage to the original packaging.

Exceptions:

Non-returnable Items: We cannot accept returns on sale items, gift cards, custom-made products, and personal care goods. If you have questions about a specific item, please reach out to us before making your purchase.

Refunds:

Notification: We will inform you once your return has been inspected and whether your refund has been approved.
Reimbursement: Approved refunds will be credited back to your original method of payment. Please allow your financial institution additional days to process and post this transaction.

Important:

Proof of Shipment: Keep the shipping receipt and tracking number for your records to ensure the return package is tracked and accounted for.
Quick Replacement: For the fastest service, return the original item for a refund and place a new order for the item you want as a replacement.