How can we help?

We have listed the most frequent questions.

Shipping and Delivery

Where is my package?

What is the delivery time?

Can I pick up my delivery in-store?

I placed an order but haven't received any confirmation.

What should I do if my package has been damaged during delivery?

Returns and Exchanges

Can I cancel my order?

How do I return/Exchange an item?

Can I make a change to my order?

Payments and Orders

What is your order process?

What payment methods do you accept?

I have received my package, but there is a mistake, what should I do?

General

Can I reserve an item that will be releasing?

I want to buy a certain item, but you don't have it in my size. Will you get this item again?

Can't find what you are looking for?

Contact us and we will get back to you as soon as possible.