Are the sneakers sold on Hympala Store new and authentic?
All our sneakers we send are accompanied by an authenticity card and a seal certifying and ensuring the quality and authenticity of the sneaker. Before arriving in your hands, they are checked by our experts to ensure their authenticity. All products come directly from our network of retail and professional partners in Europe. They have never been worn and are delivered to you in their original box with all accessories.
How do you get limited and out-of-stock products in shops and on traditional sites?
We explain everything: these products are released in limited quantities and are out of stock in shops and on traditional websites in a very short time.
Our mission is to give you access to these products, perfectly new and authentic, in complete security. To do this, we work in partnership with a network of retailers, individuals and professionals in Europe to get you these products, even after they have been released.
How do you authenticate products?
When the products arrive at our premises, they pass through the hands of our experts who ensure their authenticity. Each product is carefully examined: the labels, the seams, the accessories, the packaging, the smell. Every element is scrutinised to guarantee the authenticity of the product you receive.
Is it possible to authenticate a product that was not purchased on your site?
We only authenticate products for shipment to our customers. We do not carry out authentication on request. Finally, all products ordered on Hympala Store are authenticated before being shipped to you.
Shipping and delivery
Can I pick-up my order?
You can pick up your order at our shop. Just choose “store pickup” at the checkout and our team immediately will make it ready. The order can be collected during our daily opening hours. Find the opening hours at our website.
When will my order arrive?
We’re doing our very best to get your order out as fast as we can.
In Belgium and The Netherlands, delivery costs are free for orders over 100€. Orders are processed within an average of 7 to 10 working days (excluding weekends and public holidays).
It is possible that the processing time is exceeded beyond our control (depending on the economic situation, the carrier or the availability of the product). In this case, please send us an e-mail to firstname.lastname@example.org. For a better handling of your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
How do I track my package?
From your "My Account" area, the status of your order remains as"in process" until it is delivered. Once your product has passed our inspection process, it is returned to its original packaging, packed in our packaging and shipped by Bpost or DHL Express. You will then receive an e-mail with a link to a tracking number that will allow you to follow the delivery. After receiving this e-mail, the delivery is made within 2 working days. If you are not at home on the day of delivery, Bpost or DHL may offer to reschedule a delivery, to give your parcel to a trusted neighbour or to a relay point near you.
It is possible that delivery times may be exceeded depending on the economic situation or the carrier. If this happens, do not hesitate to send us an e-mail to email@example.com. For a better handling of your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
My package is missing
If this happens, please let us know as soon as possible via email or phone! The standard procedure will contain a research with the carrier to see where your package is.
Exchanges and Returns
Can I change or cancel my order?
You can request a change or cancellation of an order by contacting our customer service.
Please have your 6-digit order number preceded by a hashtag, which you can find in your order confirmation email, and then contact us by email at firstname.lastname@example.org.
If you change an order and the price changes, you will be asked to pay the difference. Conversely, we will refund any overpayment.
Can I exchange a product?
You can ask to exchange your order within 14 calendar days of receiving it. To do so, we invite you to visit our returns portal (accessible right here) and make sure you respect the conditions for returns and exchanges.
We will exchange your order provided that the product has not been worn and is returned in its original packaging and with all its accessories. The seal must not be removed.
Following your request on our returns portal, you will receive by e-mail your stamped return slip as well as a return slip to put in your parcel.
Once the return has been received and processed, our customer service department will send you a credit note by e-mail for the value of the original order (excluding shipping costs), to be used within 12 months of receipt.
Exchanges are free of charge for orders shipped within Belgium and The Netherlands. For orders shipped to other countries, you will be responsible for the return shipping costs.
Note: Returns and exchanges are not accepted on the Cleaning Kit and socks.
Can I request a refund?
You can return your order within 14 calendar days of receipt. To do so, please visit our returns portal (available right here) and make sure you respect the return conditions.
We will refund your order provided that the product has not been worn and is returned in its original packaging and with all accessories. The seal must not be removed.
Following your return request, you will receive by e-mail your stamped return slip as well as a return form to be slipped into your parcel.
Once the return has been received and processed, the refund will be made within 24 to 48 hours using the same method of payment used for the original order.
Returns are free of charge for orders shipped within France and Germany. For orders shipped to other countries, you will be responsible for the return shipping costs.
I received a wrong / defective product
If you have received a defective product or one that is different from the one you ordered, do not make a return request via the returns portal. We invite you to contact our customer service directly at the following email address : email@example.com.
Our team will tell you how to return the product you received.
Prices and discounts
How do you determine the price of the sneakers?
The products we offer are released in more or less limited quantities. They are therefore out of stock in shops and on traditional websites within a short time.
Our mission is to give you access to these products, new and authentic, in complete security. We work in partnership with a network of reseller partners in Europe to obtain and offer you the majority of limited products, even the most recent ones.
The price of a product depends on the model, its size and its current market value. The market value of a product depends on the quantity produced and the demand. For each model and size, we receive sales proposals from our network of dealers that allow us to set the price of a product. Our mission is to put these retailers in competition with each other to offer the fairest possible prices. As the prices charged by our resellers can fluctuate according to the supply and demand of a product, our prices can also vary, in one direction or another.
The price indicated on the product page of the site is its final price. There are no additional costs to add at the time of payment: from authentication to delivery in Metropolitan France, there are no hidden costs.
Why is a product unavailable?
If a product is displayed as "Currently unavailable" it is because it is now very difficult to find it among our network of private and professional resellers. Therefore, it is not possible to determine the price or a precise return date.
If a product has caught your attention and is not available, you can register via the "Receive notification" button on the product page to be informed by e-mail as soon as it is back on the site, and thus have access to the available sizes and their prices.
Sell your sneakers to Hympala
How do I sell my sneakers to Hympala Store?
At what price do you buy the sneakers?
Our purchase price depends on the model, its size and its current market value.
Do you buy worn sneakers?
We only buy new products. Our team ensures that all products received are free of wear and tear and have no defects.
Is it poddible to trade one of my products for one of yours?
We only exchange products that have been ordered on Hympala Store.
You can ask to exchange your order within 14 calendar days of receipt. To do this, we invite you to visit our returns portal (accessible right here) and make sure you respect the conditions for returns and exchanges.
What are the biggest and smallest sizes?
The sizes available on our site depend on the models. Some sizes may not appear in the drop-down menu, this means that we are not able to obtain this size for this model because it does not exist or because it has become impossible to find it due to its rarity.
If the size is shown as " currently unavailable ", this means that we are temporarily unable to source this size for this model. You can sign up via the"Receive Notification" button on the product page to be notified by email as soon as it becomes available again on the site.
How do Yeezys fit?
Unlike the other models, the Yeezy Boost 350V/700/700V2 run slightly small. So remember to take half a size larger than your usual shoe size.
The Yeezy Boost 700V3/380/Yeezy Slide fit much smaller. We advise you to take at least one size larger than your usual size.
The Yeezy 500s fit normally, you can take your usual size.
Example: for a Yeezy Boost 350V2/700/700V2, take a 44 2/3 if you are a 44 in general. If you are a size 43 we advise you to take a 44.
How do Air Jordans fit?
The Air Jordan fits normally. We recommend that you take your usual size.
How does the Air Force 1 fit?
In general, Nike Air Force 1 shoes run large. We advise you to take a half size smaller than your usual size.
For example: if you are a size 45, take a 44,5