How can we help?

We have listed the most frequent questions.

Shipping and Delivery

Where is my package?

What is the delivery time?

Can I pick up my delivery in-store?

I placed an order but haven't received any confirmation.

What should I do if my package has been damaged during delivery?

Returns and Exchanges

Can I cancel my order?

How do I return/Exchange an item?

Can I make a change to my order?

Payments and Orders

What is your order process?

What payment methods do you offer?

I have received my package, but there is a mistake, what should I do?


Can I reserve an item that will be releasing?

I want to buy a certain item, but you don't have it in my size. Will you get this item again?

Can't find what you are looking for?